Our Story
The Normandy Community Shop & Café began as a grassroots effort by local residents who wanted a friendly, convenient place to shop and socialise close to home. Thanks to their passion and hard work plus countless hours from volunteers, our shop and café has blossomed into a thriving community hub. Today, we’re known for our welcoming atmosphere, fresh local produce, and the sense of belonging we bring to everyone who walks through our doors.
The Role
As General Manager, you’ll be the driving force behind our day-to-day operations and our long-term success. You’ll lead our paid staff and volunteers, oversee financial performance, and bring fresh ideas for products, events, and outreach. Most importantly, you’ll help us maintain the warm, inclusive environment our community loves.
Key Responsibilities
1. Manage Operations: Keep the shop and café running smoothly, from stock control to creating a welcoming space.
2. Lead & Inspire: Recruit, train, and support staff and volunteers, fostering a positive team culture.
3. Ensure Financial Health: Oversee budgets, sales, and costs, while finding new ways to grow our income.
4. Engage the Community: Plan events, connect with local suppliers, and champion our mission as a vibrant community hub.
About You
1. A passion for community engagement
2. Strong leadership, communication, and organisational skills
3. Experience in retail or hospitality
4. Comfortable with budgeting and financial management
5. Flexible approach to working hours (some weekends/evenings)
What You’ll Gain
1. Positive Impact: Help strengthen community ties and deliver a service that truly matters.
2. Leadership Growth: Hone your management skills by guiding a team of dedicated staff and volunteers.
3. Creative Freedom: Bring new ideas to life from product ranges to community events.
4. Support & Collaboration: Work closely with a committed Management Committee and friendly volunteer network.
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