Field Manager - Based in Poulton, with regular National travel.
Basic Annual Salary - £50,000.
Six Monthly Bonus Incentive, based on KPI’s.
Benefits:
* Company Car & petrol card.
* Company Mobile.
* Company laptop.
* 24 days Paid holiday, not including bank holidays.
Reporting to: Head of Operations
Overview:
The role of the Field Manager is to drive performance levels for a team of field-based collections specialists.
The role of Field Manager:
* Manage the recruitment to ensure head count meets operational requirements.
* Create and deliver training and development routines for all new employees.
* Ensure quality standards meet minimum standards set by the business.
* Manage quality of work and service levels across all staff.
* Implement and manage development strategies with the aim to increase the team’s productivity, performance quality standards through defined KPI’s.
* The monitoring of data performance, maximising the revenue streams from each client base.
* Data allocation support.
* Supporting the Head of Operations in identifying and analysing weaknesses and opportunities to actively support continuous improvement.
* Design, implement & communicate new processes across the operations dept.
* Commissions performance in line with company.
* Ensure all agents maximize performance levels, with multi-level resolutions.
* Understand client and business priorities and allocate site visits based on geographical and skillset to maximise productivity.
The ideal Field Manager:
* Effective communicator, both written and verbal.
* Three years demonstrable experience in motivating & empowering teams.
* Collaborate effectively with UC Senior Leadership Team.
* Define, plan, develop and monitor training strategies.
* Effectively report on deliverables achieved within the role.
* Understand the pre-disconnection and warrant processes within the energy sector.
* Full UK driving licence (maximum three points).
* Ability to pass a DBS check.
Job Info
Job Title: Field Manager
Company: CV-Library
Location: Blackpool, Lancashire
Competitive
Posted:
Closes: Jan 4th 2025
Sector:
Contract: Permanent
Hours: Full Time
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