Senior Manager, Sales & MRO
Role Overview
Responsible for leading Customer Service, Sales, and Asset Management functions to provide exceptional customer experiences, foster long-term relationships, and drive commercial growth. Develop and execute strategies to maximize revenue and margins from owned and consigned assets while contributing to the overall growth of the business.
Key Responsibilities
* Manage and optimise inventories, including investment strategy and availability.
* Implement and refine pricing strategies.
* Drive revenue and margin performance.
* Develop and execute sales and trading strategies.
* Lead and enhance departmental functions, processes, and team development.
* Create and implement MRO-focused customer strategies.
* Maintain and grow relationships with key business partners and customers.
* Collaborate with Business Development on customer and supplier opportunities.
* Establish individual and team objectives, KPIs, and performance targets.
* Contribute to long-term strategic business development initiatives.
Additional Responsibilities
* Recruit and develop skilled team members.
* Build and sustain customer relationships at all organizational levels.
* Identify and establish new sales channels and opportunities.
* Negotiate sales from individual transactions to long-term contracts.
* Develop customer-focused KPIs, reporting, and communication frameworks.
* Ex...