Job Details
Salary: £27,181 plus excellent benefits
Hours: Full Time 37.5 hours per week
Shifts: Monday to Saturday 09:00 to 18:00, Sunday 10:00 to 16:00
Location: Norwich
Contract: Permanent
Closing Date: Monday 18th November 2024
In a nutshell
Are you ready to take on a unique and exciting opportunity as a Supervisor in the Personal Holidays Retail department at Virgin Atlantic Holidays? We're looking for a Sales professional, who is passionate about delivering exceptional customer service and leading a successful team. If you have a proven track record in sales, previous people leadership experience, and a passion for creating flawless customer experiences, then this role might be the perfect fit for you.
Day to day
Some of your key roles and responsibilities will be:
1. Motivate and lead a VRoom store team to achieve world-class sales targets
2. Build positive relationships with customers through confident and persuasive communication
3. Stay calm under pressure and prioritise tasks effectively to ensure exceptional customer service
4. Use initiative to proactively identify and solve problems
5. Pay close attention to detail to produce accurate work
6. Collaborate with other departments to successfully implement sales strategies
7. Offer support to internal/external colleagues, managing any challenges in a positive and professional manner, and deputising in the absence of the Area Manager
About you
Are you highly motivated with the capability to be an encouraging leader with a passion to deliver outstanding results? We're looking for:
1. Excellent communication skills, both verbal and written
2. Strong listening skills to understand and fulfil customer needs, especially in escalation cases
3. Ability to motivate and inspire a team to achieve sales targets and store KPI's
4. Consistent track record in a sales and/or customer-facing environment
5. Open-minded and adaptable with the ability to see the bigger picture
6. Previous experience in leading a small team is desirable
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
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