Commercial Gas Engineer
Location: Mobile role around Liverpool and the North West
Responsible to: Gas & Mechanical Manager
Competitive salary, van, fuel card, on call allowance, door to door payments
Our client, a well known FM maintenance contractor are looking for a dedicated and experienced Commercial Gas Engineer to join their Gas & Mechanical Team. This is a fantastic opportunity to be part of a team that prioritises quality service and customer satisfaction.
Role Summary:
As Commercial Gas Engineer, you will be responsible for attending customer sites to carry out routine planned maintenance, repairs, and call-outs, ensuring that all work is completed to a high standard. You will work closely with the management team to deliver excellent service in accordance to the SLAs and KPIs on the contract.
Key Responsibilities:
* Provide a first-class service to customers, going above and beyond whenever necessary.
* Maintain a trusted and professional relationship with customers, ensuring satisfaction.
* Carry out planned maintenance, repairs, and call-outs for Gas & Plumbing services.
* Troubleshoot and find solutions to ensure first-time fixes on-site.
* Communicate effectively with planners, keeping them updated on job progress and ensuring timely completion.
* Ensure all areas, including plant rooms and workspaces, are left clean and tidy.
* Accurately record data and complete compliance paperwork using Job Logic.
* Obtain quotes from suppliers to ensure accurate material costing within 72 hours.
* Participate in the call-out rota to provide out-of-hours support for reactive call-outs.
* Support team development and continuous improvement of working methods.
* Adhere to all Health & Safety requirements and regulations on-site.
Smart Targets:
* Maintain boilers and plant to ensure gas compliance.
* Achieve an 80% first-time fix rate on breakdowns/call-outs.
* Produce quotes within 24 hours of being on-site to ensure a 72-hour turnaround time for the quoting team.
* Capture videos for all call-outs, repairs, and a sample of PPM visits.
* Maintain high standards for paperwork and documentation, ensuring clarity for invoicing.
Person Specification:
Qualifications & Experience:
* Minimum of 3 years' experience as a Gas & Plumbing Engineer.
* Gas Safe registered.
* Relevant gas qualifications (e.g., COCN1, CODNCO1).
* IPAF/PASMA card (or willingness to work at heights).
* Strong fault-finding and service work background.
* IT literate (Basic to Intermediate level with Microsoft packages).
* Full UK Driving License.
Knowledge & Skills:
* Strong verbal and written communication skills.
* Excellent problem-solving abilities.
* Exceptional customer service skills and ability to build relationships.
* Effective time management skills.
Personal Attributes:
* Self-motivated and versatile.
* Proactive with a "can-do" attitude.
* Committed to positive risk management in the workplace.
* Strong team player who can work collaboratively.
* Takes pride in their work and is detail-oriented.
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