About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
As an Implanted Customer Service Administrator, you’ll be responsible for supporting one of our national accounts and will be the dedicated hire controller based within the customer's office alongside their hire team.
In this role, you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximize upselling opportunities. Your days will be spent communicating with our key customers' hire desk team and key personnel face to face, on the telephone, and via email. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with the customer.
This would be a fantastic opportunity for individuals from a customer service or transport environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
Based in Ollerton, working Monday to Friday 8 am till 5 pm.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
To succeed in this role you will bring the following skill-set and behaviours:
* Proven experience in a Customer Service role
* Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
* Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
* Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
* An effective team member with a highly supportive, collaborative approach
* A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines, and targets whilst maintaining high standards of accuracy
* A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
* A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government, and events.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety, and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services, and financial wellbeing support.
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