Job summary We are looking for 2 reception staff to join our friendly general practice based in Coseley with a registered population of 7,600. two positions 27.5 hours and 22 hours. You will be working with the reception team, consisting of 6 part time staff. We are friendly practice with 7,600 registered patients. you will be responsible for the smooth running of patient flow. You will need It skills as we are moving to AI to support the practice with patient demand. If needed you will be trained. we are looking for someone who is flexible friendly and works well in a team setting. Main duties of the job The purpose of the healthcare navigation role is to ensure that patients are able to access health services including contact/make an appointment to see a doctor in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required. The purpose of the job is also to contribute to maintaining practice administrative systems such as data input, new patient registrations, correspondence, results and repeat prescribing systems. About us Coseley medical centre has been established for over 100 years. We employee divers healthcare professionals, including GP; ANP ; NP; Paramedics; NP ; Physician associates. we are a forward thinking practice and our vision is to expand the surgery. we welcome feedback from all of our staff and we are inclusive. Date posted 10 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4292-24-0011 Job locations 32-34 Avenue Road Coseley Bilston WV14 9DJ Job description Job responsibilities RECEPTION DESK Reception/ admin staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive: Handle patients presenting at reception as an emergency in accordance with the practices protocol. Provide future/on-the-day appointments in accordance with the practices Access Protocol. Advise walk-in patients about how to access the service according to patient need. Welcome and provide practice information/registration protocol details for patients wishing to register with the practice. Process changes of address/patient details/ mobile numbers etc Record and pass on messages. Assist with unlocking and locking the surgery and ensure adherence to security procedures. Receptionist/ admin staff will contribute to the updating and maintenance of all patient records. This will include the following. The list is not exhaustive: Update registration and clinical details. Input new patient registration data. Job description Job responsibilities RECEPTION DESK Reception/ admin staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive: Handle patients presenting at reception as an emergency in accordance with the practices protocol. Provide future/on-the-day appointments in accordance with the practices Access Protocol. Advise walk-in patients about how to access the service according to patient need. Welcome and provide practice information/registration protocol details for patients wishing to register with the practice. Process changes of address/patient details/ mobile numbers etc Record and pass on messages. Assist with unlocking and locking the surgery and ensure adherence to security procedures. Receptionist/ admin staff will contribute to the updating and maintenance of all patient records. This will include the following. The list is not exhaustive: Update registration and clinical details. Input new patient registration data. Person Specification Experience Essential previous GP experience knowledge of EMIS system Qualifications Essential GCSE grade C or equivalent in English. pass in maths Desirable must be able to communicate effectively have sympathetic attitude - awareness or of patient needs. able to work under pressure must be flexible to provide holiday and sick leave cover. Person Specification Experience Essential previous GP experience knowledge of EMIS system Qualifications Essential GCSE grade C or equivalent in English. pass in maths Desirable must be able to communicate effectively have sympathetic attitude - awareness or of patient needs. able to work under pressure must be flexible to provide holiday and sick leave cover. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coseley Medical Centre Address 32-34 Avenue Road Coseley Bilston WV14 9DJ Employer's website https://www.coseleymedicalcentre.nhs.uk (Opens in a new tab)