Job description Position: Team Leader - Nordic TeamLanguage Requirement: Fluency in Swedish (knowledge of Danish and/or Norwegian is advantageous) - both verbal and writtenLocation: Work at HomeHours: Full-Time, 37.5 hours per week (7:45 am - 4:15 pm, Monday to Friday)Start Date: ASAP About the Opportunity:We are recruiting on behalf of a valued client for a skilled and motivated Team Leader to oversee a Nordic customer service team. This is a fantastic opportunity for a confident leader to join a vibrant team supporting consumers across a range of services, including account management, technical support, and general inquiries via voice, email, and social media platforms. Key Responsibilities: Lead and develop a team of customer service advisors, fostering a positive and productive environment. Conduct regular performance reviews, providing coaching and feedback to ensure individual and team success. Monitor and analyze performance metrics to drive continuous improvement. Collaborate with senior management to align team goals with business objectives. Oversee day-to-day operations to ensure high-quality service delivery across all channels. About You:The ideal candidate will bring excellent leadership skills and a passion for motivating teams. Fluency in Swedish is essential, and additional proficiency in Danish or Norwegian is highly desirable. A background in team management within a customer service or contact center environment is required. Strong analytical, organizational, and communication skills are key to success in this role. What’s on Offer: Competitive salary and benefits package. Remote working flexibility. A dynamic, supportive work environment. Opportunities for career growth and development. Application Process:If you are an experienced Team Leader fluent in Swedish and looking for your next opportunity, we’d love to hear from you. Apply now for more details.