Job Description
Customer Service Team Leader Opportunity
A dynamic and forward-thinking Customer Service Team Leader (CSTL) role is available, offering an exciting opportunity to lead and inspire a team while contributing to the future of customer service. Based at a vibrant Centre of Excellence in Birmingham with a hybrid working model, this position combines in-office collaboration with the flexibility to work from home.
This role is ideal for an individual eager to shape innovative customer service processes and lead a team delivering exceptional support to customers across multiple channels, including telephony, email, social media, and in-app conversations.
1. Why This Role Stands Out Pioneering Opportunities: The role involves shaping and refining customer service operations and processes for a new bank, with significant input into the customer experience journey.
2. Impactful Leadership: Manage a dynamic team while handling diverse customer interactions, including complaints handling and supporting vulnerable customers.
3. Growth Potential: The role offers numerous opportunities for personal and professional development, including leadership pathways, cross-training, and upskilling.
4. Flexible Work Balance: A hybrid work model allows for a combination of rem...