Helpdesk Administrator Annual Salary: £28,000 - £30,000 Location: Waltham Abbey Job Type: Permanent, Full-time The company: A leading construction contractor, covering the UK. Due to expansion, they are looking for a Helpdesk Administrator to join their Waltham Abbey offices on a permanent basis. Day-to-day of the role: Answering incoming calls and making outbound calls as required. Organising PPM & Reactive maintenance Regularly checking and dealing with queries and call logs to all shared mailboxes. Creating and updating jobs on our system, including notes. Inputting RM appointments into engineer’s diaries to meet the SLA. Updating and checking client portals. Customer Helpdesk experience is an advantage but not essential. What you need to succeed: Proficient communication skills Experience of working in a call handling environment, preferably in the building sector. Demonstrable interpersonal skills over telephone, email, and in person. Ability to use questioning skills to identify root causes of client issues and find solutions efficiently. Adaptable and good with figures and Excel spreadsheets. Benefits: Competitive salary of £28k - £30k 20 days holiday plus bank holidays for the first year, rising to 25 days after one year’s full service plus bank holidays. Office-based role with standard working hours from Monday to Friday, 8am to 5pm. Equal opportunities employer.