Salary £15.67 per hour plus travel expenses
Hours Hours are flexible and vary week to week. Work schedules are usually agreed on a weekly basis according to organisation need and worker availability. Work could be across a full day or part day. Some evening work may be required from time to time.
* Carry out inspections at guardian properties to identify any property or conduct concerns, reporting back and helping to implement solutions in consultation with colleagues.
* Facilitate access for contractors, clients, or guardians as required and communicate important information to and from Dot Dot Dot’s core operational team.
* Assist with property mobilisation tasks such as reading and resetting utility meters, putting up signs or notices, cutting and tagging keys and carrying out small tidying or repair tasks.
* Triage new properties, carrying out checks and testing to inform our mobilisation efforts.
* Assist with handbacks of properties to clients, maintaining our reputation as a reliable and high quality security provider.
* Assist the core team with administrative functions to follow up on reports, including liaising with guardians and/or contractors.
* Record activities, observations and issues using a range of platforms including Fastfield, Slack, Fixflo and Salesforce.
* Attend Dot Dot Dot’s office for briefings and meetings and for key management processes.
Skills and Experience Required
* Interest in our mission and values as an organisation, as well as the housing sector as a whole.
* Resourceful and proactive approach – Property and Guardian Assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical.
* Responsibility and trustworthiness – able to take responsibility for the safety and security of people and buildings and to give confidence to guardians and to clients.
* Organisation and good attention to detail – someone who prepares in advance, prioritises work and schedules effectively, and ensures that every detail is properly addressed and recorded.
* Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
* IT literacy – able to use or willingness to learn to use Google, Salesforce, Slack and other platforms.
* Basic property maintenance/DIY skills, or the willingness to learn. For example, how to change lightbulbs, test fire alarms, bleed radiators, locate and turn off a stopcock, and cap off plumbing. Training will be provided for all tasks required of the role.
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