Charity Database and Information Officer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
We are looking for a pro-active database and information officer to join our skilled, friendly and enthusiastic Operations team at Newcastle Hospitals Charity. You will work to maintain and administer the Beacon database, develop new processes, improve existing ones, maximize the efficiency and use of the database across the organization, and produce analytical reports to support fundraising and marketing activity.
Newcastle Hospitals Charity (NHC) is the official charity for Newcastle Hospitals, one of the largest NHS Foundation Trusts in the UK. A founding member of NHS Charities Together, NHC has an ambitious 5-year strategy to help our hospitals go further for patients, the community, and world-class medical research.
Main Duties of the Job
* Lead in the management and development of the Charity's CRM and its supporting systems.
* Ensure adherence to Charity policy regarding Data Protection and Information Governance.
* Assist in the collection, storage, and updating of charity constituent information and the development of data collection processes.
* Lead in the retrieval and analysis of data from various data sources to support fundraising and supporter engagement.
* Ensure all data populated into the CRM system is accurate and complete.
* Produce reports as required and support the analytical work of the Charity.
Job Responsibilities
The right candidate will demonstrate the following key skills and attributes:
* Educated to degree level or equivalent qualification / experience.
* Good communication and interpersonal skills.
* Ability to prioritize tasks and demonstrate organizational and time management skills.
* High level of accuracy and attention to detail.
* Excellent IT skills including database systems, office software, and online platforms.
* Able to problem-solve and use own initiative.
* Experience in working with databases.
* Previous experience of data entry / data management.
* Experienced in using Microsoft Office (particularly Excel and Word).
* Ability to collate, analyze, and present accurate data.
* Able to work effectively as a member of a team.
* Flexible and adaptable.
Person Specification
Qualifications & Education
* Educated to degree level or equivalent qualification / experience.
* Evidence of ongoing professional development.
Knowledge & Experience
* Experience in working with databases.
* Previous experience of data entry / data management.
* Experienced in using Microsoft Office (particularly Excel and Word).
* Knowledge of charity database systems.
* Previous use of a business intelligence tool.
* Previous experience in a healthcare or charity environment.
* Good working knowledge of data protection laws and policies including GDPR and PECR.
Skills & Abilities
* Good communication and interpersonal skills.
* Ability to prioritize tasks and demonstrate organizational and time management skills.
* Excellent IT skills including database systems, office software, and online platforms.
* Able to problem-solve and use own initiative.
* High level of accuracy and attention to detail.
* Able to work effectively as a member of a team.
* Ability to collate, analyze, and present accurate data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
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