Morecambe Bay Primary Care Collaborative
To work as part of a team providing a full administrative service to ensure the smooth operation of community-based diagnostic clinics.
This will involve dealing with referrals, filing, booking new and follow-up appointments, tracking patients through the system, recording data to monitor access times, and maintaining accurate records of clinics on the computerized Patient Administration System EMIS.
Why Might You Be Interested?
Fresh Perspectives: Embrace the latest diagnostic equipment. Offer modern healthcare, with traditional values.
Purposeful Work: Experience the daily reward of helping your local community. Play your part in local people's diagnostic journey towards their needed treatment.
Genuine Team Spirit: Team up with dedicated colleagues, attending to patients referred directly from our member GP practices and Hospital colleagues.
Why Join Us?
Yes, we offer competitive pay. But beyond that, imagine the joy of being part of a close-knit team, linking closely with Practices across Morecambe Bay. Plus, you will learn, grow, and make a real difference in people's lives.
Main Duties of the Job
1. To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times.
2. To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
3. To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
4. To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
5. To ensure that patient information is available to relevant healthcare professionals when it is required.
6. To assist in the development of systems to ensure continued efficiency.
7. To assist in improving the quality of information provided to patients at all times.
8. Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
9. Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager.
10. To ensure all information collected is held securely and in confidence.
11. To answer the telephone in a courteous and pleasant manner at all times.
12. To undertake relevant training where necessary.
About Us
Morecambe Bay Primary Care Collaborative is not just any NHS service provider. Rooted in a genuine care for our local community, we operate on a "not-for-profit" basis, tirelessly committed to the well-being of every patient in Morecambe Bay.
As part of the NHS's flagship Community Diagnostic Centre programme, we're proud to collaborate with the University Hospitals of Morecambe Bay Trust to directly benefit our local community.
It's worth noting that MBPCC also manages the Primary Care Training Hub for our region. Education and development is what we do if you want to expand your skills we can support you to grow.
Person Specification
Qualifications
* Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Experience
* Experience of working in an office carrying out administration.
* Experience of computer programmes and IT systems.
* Experience taking calls and dealing with enquiries over the phone.
* Able to work under pressure and have a degree of resilience.
* Able to demonstrate effective partnership/team working.
* Information Governance, understanding and awareness.
* Experience within a healthcare environment.
* Experience of clinical systems.
* Clinical governance understanding and awareness.
Knowledge and Skills
* Communication skills (verbal and written).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Morecambe Bay Primary Care Collaborative
£12.21 an hour. Enhanced hourly rate for weekend shifts.
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