Join our Service department as a Field Service Engineer II, covering Gatwick Airport, Southampton International Airport, and Bournemouth Airport. Troubleshoot, service, install, and repair Trace and X-Ray equipment ensuring first-class customer satisfaction.
You'll be part of a supportive team, committed to sharing knowledge and helping each other succeed. Experience an inclusive environment with strong leadership, a focus on safety and wellbeing, and flexible benefits to suit your lifestyle.
**Key Responsibilities:**
* Meet daily service repair needs and drive customer satisfaction.
* Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
* Document all inspections, maintenance, and repair work promptly.
* Manage repair parts cycle time, order, install, and return parts efficiently.
* Review logs for open issues, prepare formal reports to customers.
* Maintain and calibrate tools and test equipment.
* Provide technical support to customers and peers.
* Participate in site surveys, pilot programs, special projects, and meetings.
* Establish and maintain close relationships with senior FSEs and Product Managers.
* Ensure compliance with health, safety, and environmental policies.
**About You:**
* Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience.
* Proficiency in reading electrical/mechanical schematics.
* Strong troubleshooting skills and experience in field repair of electrical and electronic systems.
* Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software.
* Excellent communication, organizational, and interpersonal skills.
* Strong customer service orientation and ability to handle stressful situations.
* Self-motivated, reliable, and accountable individual.
* Willingness to travel at short notice.
* Manual handling ability.
**About Smiths:**
At Smiths, we design, manufacture, and deliver innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day.
We are a FTSE100, global business with around 14,600 colleagues in 50+ countries, offering a 170+ year history of innovation and five global divisions, all experts in their field.
We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge, and are attracted by the idea of working at a business with a strong focus on equality and ethics.