Join Our Mission:
At Verto, we're dedicated to revolutionizing the way we build homes and create communities. As a Customer Care Coordinator, you'll play a vital role in delivering exceptional customer experiences and contributing to our mission.
About the Role:
This is an exciting opportunity to join a pioneering company at the forefront of sustainable housing. You'll be working closely with our customer service team to provide personalized support and ensuring that our customers feel valued and satisfied.
Key Responsibilities:
* Develop and maintain strong relationships with customers to ensure their needs are met and exceeded
* Resolve customer complaints and concerns in a fair and efficient manner
* Collaborate with internal teams to implement process improvements and optimize customer experience
* Contribute to the development of customer-centric policies and procedures
Requirements:
* Degree in a related field (e.g., business, environmental studies, communications)
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Familiarity with CRM software and other customer service tools
What We Offer:
* A competitive salary: £37,000 - £42,000 per annum, depending on experience
* A comprehensive benefits package, including health insurance, pension scheme, and paid time off
* Ongoing training and development opportunities to enhance your skills and career growth
* A dynamic and supportive work environment that encourages collaboration and innovation