Job responsibilities Operational Responsibilities Build good working relationships with the Clinical Directors, Practice Managers and Clinical Leads at each practice and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access) Oversee clinical sessions provided by all ARRS staff, including management of SystmOne, patient access and staff attendance. Monitor and evaluate clinical services provided by the PCN (including utilisation and attendance) helping to ensure value for money Ensure timely recording, investigation and response to significant events, ensuring learning and best practice is shared across the organisation and other relevant groups. To gather and submit data related to PCN activities, funding and targets, ensuring date is accurate, complete and submitted on time. To support the recruitment, induction and training of new staff To ensure all staff mandatory training is up to date, amending training requirements as necessary to comply with CQC/other training bodies. To liaise with third party employers to ensure all HR policies are adhered to, maintaining staff records in accordance with PCN policy Oversee annual leave arrangements for PCN staff including allocation, record keeping and informing practices and arranging cover as needed, ensuring the annual leave policy is administered fairly. Administer sickness absence policy, informing practices when staff are off sick and run monthly reports for the PCN Manager To assist the PCN Manager in HR and other matters as required To assist the PCN Manager is ensuring policies are up to date and in accordance with any requirements To assist the PCN in the investigation and response to complaints To assist the PCN Manager in ensuring compliance with all GDPR, data security and confidentiality requirements Liaise regularly with Team leaders to ensure service requirements are being met To ensure compliance and completion of Data Security and Protection Toolkit Following up on actions from meetings and updating the action log prior to the next meeting Setting up meetings and checking attendee availability PCN Leadership Team support - Co-ordinating diaries Managing communications to the PCN Team Project updates and other PCN updates as required by the PCN Manager Notification of PCN events and meetings PCN newsletter. Run searches and audits as required by PCN leadership team to facilitate reviews of clinical services and progress towards PCN DES and Investment and Impact Fund (IIF) targets Liaise with website provider to develop practice websites and update news items and website information for all PCN practices where required Provide IT support for PCN staff and projects as required Finance Responsibilities Manage day to day administration of finances, including invoices, payments and banking, including bank reconciliation in an accurate and timely manner Claiming and processing ARRS and other funding, including reimbursements to practices as required Support the PCN Manager in budgeting, cash flow, profit and loss and NHS Pensions Preparation and maintenance of finance spreadsheets and reports as required Support in year end and other submissions to accountants