Summary of the business: Dwelly is an AI-enabled UK residential lettings player. We are taking existing (one might call them long unchanged) agencies processes and reengineering them to significantly elevate client experiences and improve efficiency. We kicked off our operations in Yorkshire - where our HQ is - and are currently a team of 25. We are in a very active stage of Product Development and are opening doors to you, our first Product Operations Manager Overall mission of the role: Speed up the process of product roll-out and reduce the amount of back-and-forth required with product iterations to achieve the target result Position location: Yorkshire is our HQ for the foreseeable future (2-3 years), however, you will be required to travel a lot across the UK in the future. Travel expenses will be covered. Expectations from the role: Be in charge of product roll-out: Educate operations team (current agency team members) to use new product Ensure business continuity during and after roll-out though Quality Assurance checks Be the contact point for all the day to day questions and requests from the operations team Report bugs and issues Observe user behaviour and come up with product ideas that can be introduced Work alongside operations team to establish new operational processes and put it into guides/manuals Support the product development: Provide inputs to the product team where product doesn’t fit existing business operations and they can’t be changed Provide inputs on how existing operational processes can be adjusted to fit our product vision Key counterparties: Operations team (agency team); Product and Engineering teams Further growth opportunities: Build the foundation of the Integrations Team and potentially Lead this team by supervising roll-out of Dwelly platform on all the agencies we either acquire or partner with. Ideal candidate: Individual contributor with 2-3 years in Product Operations / Product / or Operations in IT businesses Excellent soft skills: great in patiently articulating/reiterating some repetitive messages Perfect communication skills as you will be primarily working with local Operations Team Very structured person: Maths, Physics, Economics majors in university would be a significant plus Strong desire to leave a mark and contribute to improving experiences in the real estate space When applying lease include a few lines on your personal motivation to join. Also we would appreciate if you share your vision of ideal job: imagine you have the best job you might think of. Why would you wake up every day and come to work?