We have a fantastic position working as a Support Care Officer for a leading charitys Supporter Care team based in the City of London.
This is a full time office based, 3 month temporary position to start asap.Paying £12.00ph with holiday pay.
The Supporter Care team assist the thousands of people who contact the charity each year. They are a busy and critical contact centre, responsible for managing and stewarding contact from the public and supporters regarding fundraising, or enquiring about their services or media stories.
Duties:
To lead on and prioritise the social media community management of paid advertisement campaigns. e.g.:
o Reading and listening to the audience on Instagram and Facebook
o Responding and moderating audience comments using the Emplifi Platform (social media management platform)
o Identify any high-risk audience activity that may be a reputational risk to the organisation.
o Contribute to the weekly reports by flagging key trends and insight to senior team members.
o Be able to confidently source responses to new questions, whilst creating template responses to be used by the whole team.
Managing the administrative inboxes to deal with incoming requests, data entry changes for supporters of the charity and investigate and resolve payment queries
Scanning, filing, archiving, photocopying and general office support
Following up and escalating outstanding queries that are at risk of breaching our agreed SLA
Listening to and actioning voicemails from supporters requesting removal from mailing lists
Assist taking phone calls from supporters/members of the public with payment queries and administrative requests.
Location and hours
Head office in Moorgate, in the City of London
This role is entirely office-based, remote or hybrid isnt an option for this role
Office hours are 09.00-17.00 Monday-Friday. This is a full-time role
What we are looking for
Previous social media community management experience
You have previous experience working in the charity sector
You have previous experience working with databases and CRM systems
You are comfortable working with Microsoft applications like Outlook, Word, Excel, Teams, SharePoint and CRM databases
You have worked in customer service environments/roles before
You are an organised multi-tasker with fantastic time management
We consider every CV that is submitted to us,howeverplease note that time constraints and high volumes of CVs we are only able to get back to those applications that are successful.
If we have not contacted you within 48 hours, unfortunately your application has not been successful and we wish you all the best in your job search.
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