Key Accountabilities:
* Provide standard incident resolution via IT Service Desk processes
* Windows 11 deployment
* Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
* Manage basic projects related to service desk processes or technology solutions
* Develop and maintain documentation for end user community and other IT Departments
* Additional projects or tasks as assigned by management
* Responsibility of remote sites to help support and maintain their IT support needs
* Drive and promote improvement to the customer experience within Data & Technology
Responsibilities:
* Fully onsite
* Uxbridge
* 6 Month contract
Requirements:
* Excellent interpersonal, verbal, and written communication skills
* Excellent problem-solving skills
* Client focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end user support
* A flexible attitude with respect to work assignments and new learning
* Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
* Willingness to work in a matrix environment and to value the importance of teamwork
* Willingness to travel to other locations to provide support as instructed by management
Experience:
* Prior experience within a support focused role, ideally with customer experience as a focus
* Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
* Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
About Cpl Life Sciences:
We are currently hiring a Windows 11 deployment engineer to work with our team.