Job Title: IT Support Engineer (Microsoft Stack)
Location:
England, Greater London, London
Job Type:
Permanent, Full-Time position (5 days office-based, potential for 4)
£40,000–£45,000 + Travel Expenses | London + Potential for Multi-Site Travel (Site Travel Expensed)
We are working with a real-estate business looking to restructure and elevate their internal IT support function. Currently operating with multiple outsourced IT providers and an MSP, the business is seeking a hands-on IT Support Engineer to take ownership of day-to-day IT support across the group and drive meaningful change.
The Opportunity:
* Support a business that owns a variety of different sized businesses, primarily based in London, with potential site visits (travel expenses covered).
* Manage and deliver high-quality second-line support with a strong focus on face-to-face staff engagement.
* Be the go-to person for all IT support, removing dependency on external MSPs for day-to-day issues and support escalation.
* Play a key role in potentially unifying IT support services across the group, helping leadership focus on wider strategic initiatives.
* Evaluate, recommend, and help implement a ticketing system to streamline support operations.
* Influence the future of IT support within the group, with potential for the role to evolve as the IT landscape changes.
Key Responsibilities:
* Deliver strong second-line support across the Microsoft stack (O365, Azure, Intune, Autopilot, Teams, SharePoint, etc.)
* Provide proactive on-site support, engaging directly with users and resolving issues effectively and efficiently.
* Liaise with and manage third-party vendors and outsourced specialists.
* Identify opportunities for process improvements, service enhancements, and cost efficiencies
About You:
* Proven experience in IT support roles with strong knowledge of Microsoft 365, Azure, Intune, and Autopilot.
* Solid second-line support capabilities, ideally in environments with limited internal IT teams.
* Confident engaging face-to-face with staff and managing outsourced IT engagements.
* Self-starter with the ability to manage your workload and provide a high standard of support across multiple businesses.
* ITIL certification is a nice-to-have but not essential.
* Flexible to travel between sites.
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