Job Title: Team Organiser
Contract Type: Permanent
Salary: £25,050.74 (£27,526.11 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Team Organiser
You will provide comprehensive administrative support to the Leasehold Housing Team, ensuring efficient operations and a high-quality, customer-focused experience. This role requires managing various tasks, from coordinating communications and maintaining records to assisting with voids and allocations, all while upholding exceptional customer service standards and supporting the overall objectives of the team.
About you
We are looking for someone with:
1. Proven track record of providing administrative services.
2. Experience of organising meetings and liaising with suppliers.
3. Proficient with Microsoft Word, PowerPoint, and Excel.
4. Strong verbal and written communication skills.
5. Ability to show initiative and propose solutions to issues identified.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
6. Competitive pay & generous pension
7. 28 days holidays plus bank holidays
8. Flexible working options available
9. Investment in your learning, personal development and technology
10. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
11. Provide support for the Helpline service by updating customer records as needed and ensuring the accuracy of data within our portal, which is crucial for maintaining the reliability and effectiveness of this life-critical service. Manage the equipment for move-ins and move-outs, ensuring that all necessary kits are issued and returned in a timely
12. Organise and coordinate events, including meetings and conferences. This includes booking venues, accommodation, catering, transportation, and any other necessary resources to ensure the events meet all requirements and run smoothly and efficiently.
13. Provide comprehensive administrative and clerical support, including voids and lettings services, in accordance with Riverside’s policies and procedures. Ensure that high-quality customer service is consistently provided, maintaining excellence in all interactions and operations.
14. Manage communications and maintain the service's intranet site as needed. Ensure the document library complies with relevant protocols, and that its content is accurate, well-organised, and easily accessible.
15. Prepare and issue invoices to customers accurately and in a timely manner, monitor outstanding invoices and follow up on overdue payments, and maintain comprehensive records of all issued invoices and payments received, under the guidance and direction of the Leasehold and Tenancy Services Officer.
16. Conduct administrative tasks to support the service, such as resolving queries from colleagues, data entry, and maintaining office supplies.
17. Conduct compliance checks on lone worker activities and related tasks for the Leasehold and Tenancy Services Officers to ensure adherence to safety protocols and organisational policies.
18. Collect, analyse, and report on performance data to support the delivery of Division performance targets. Maintain comprehensive records and generate regular performance reports. Collaborate with Senior Managers to identify key metrics, track progress, and recommend improvements to enhance overall performance, service delivery, and compliance.
19. Professionally manage routine correspondence and telephone calls with residents, fostering a culture of exceptional customer care. Oversee the team's generic inbox to efficiently triage customer inquiries, ensuring all interactions are handled promptly and accurately.
20. Continuously engage in personal development and training to stay informed about the latest legal, political, financial, and industry updates in Shared Ownership, Leasehold, and customer service.
21. Manage the issuance of fobs for block and car park access upon customer request. This includes programming and issuing the fob, processing payments, maintaining accurate records, and managing fob stock to ensure availability.
22. Review and audit data related to properties, tenure, and customer details. Identify and make necessary corrections to ensure the accuracy and integrity of the information.
23. Take actions such as logging and reporting repairs, and issuing torts based on observations made by officers during their visits and block management activities.
24. Routinely check and update customer contact preferences to ensure they are current and accurately reflect the customer's needs, including any special requirements to accommodate their individual circumstances.
Person specification
Knowledge, Skills and Experience
Essential
25. Proven track record of providing administrative services.
26. Experience of organising meetings and liaising with suppliers.
27. Proficient with Microsoft Word, PowerPoint, and Excel.
28. Strong verbal and written communication skills.
29. Ability to show initiative and propose solutions to issues identified.
30. Results-focused with the ability to take ownership of tasks.
31. Excellent team player who can work flexibly to meet business requirements.
32. Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
33. Customer-focused with excellent service management skills.
Desirable
34. Experience with data analysis and reporting.
35. Business Administration Qualification