Office Administrator / Customer Service Assistant
Location: Newcastle-Under-Lyme
Hours: Monday to Thursday 8am – 4.30pm / Friday 8am – 12.30pm (36.5 hours per week)
Duration: Temporary to permanent
Rate: £12.49 per hour
The Role
We are looking to recruit an Office Administrator/Customer Service Assistant to join our clients busy Commercial Department. Reporting to the Commercial Director, this role will support the Sales and Marketing functions of the business with a range of tasks, including:
Main Duties
1. Managing and processing customer inquiries, quotations, and purchase orders through the company's computer-based system
2. Administering the company's CRM (Customer Relationship Management) system, including regular updates on customer inquiries
3. Communicating regularly with customers via phone and email
4. Collaborating frequently with internal departments to ensure smooth information flow and meet business needs
5. Assisting the Purchasing team during busy periods and providing holiday cover
6. Supporting management with departmental reporting and other administrative tasks
About You
1. Proficient in using computers and Microsoft 365
2. Highly organized and methodical
3. Friendly and approachable demeanour
4. Previous experience working in a fast-paced office environment is essential
Benefits (permanent)
1. 25 days annual holiday entitlement + bank holidays
2. Early finish on Fridays
3. Company pension scheme
4. Employee assistance programme
Interested? Call Meg on 01782 712230 or email INDCOM #J-18808-Ljbffr