Job title: Business Support Officer (Rostering)
Salary: C1 £26,421 - £28,770, plus shift and weekend enhancement
Hours: 37 hours a week, working hours are between 7.00am – 8.00pm
Contract: Permanent
As a Business Support Officer (Rostering) you’ll thrive on working as part of a team in a fast-paced environment, helping some of the most vulnerable residents of Leeds.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Business Support Officer (Rostering), you will bring to the role:
* The ability to make quick decisions and use initiative
* The ability to organise and prioritise workloads to achieve targets
* To understand confidentiality and information governance
* The ability to deal with constant and conflicting demands
* The ability to pass work flexibly
About the role
The Skills for Independent Living (SkILs) Reablement Service supports vulnerable people to live independently in their own home.
The service operates 7 days a week between the hours of 07.00 – 22.00 hrs and the Business Support Officers (Rostering) work between the hours of 07.00 – 20.00 hrs on a rota system covering 7 days, 365 days per year. Business Support Officers are office-based.
Your role
This is an exciting opportunity for someone to work within the Reablement Service as a Business Support Officer. You will be working alongside other Business Support Officers, Managers, Case Officers, Supervisors, and Support Workers in ensuring that people in Leeds receive a Reablement service that enables them to stay in their own home.
You will be supportive and ambitious with excellent organisational skills. You will be a confident communicator with a can-do approach.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* A competitive salary and annual leave entitlement plus statutory holidays
* Membership of the West Yorkshire Pension Fund with generous employer contributions
* Flexible and hybrid working arrangements subject to service requirements
* A clear career pathway and continuing professional development opportunities
* A range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Angela McAuliffe, Deputy Head Business Administration. Call 0113 378 9320 or email angela.mcauliffe@leeds.gov.uk.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, as such we do carry out Safer recruitment.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
Job Description
Job Purpose
You will work as part of a team scheduling care visits to adults living in their own home following a hospital discharge. You will be an experienced administrator and have experience of working flexibly. You will be resourceful and used to managing competing priorities. You will have experience of working as part of a team and working in partnership with internal and external agencies, customers and their families. This role is office-based.
Responsibilities
* Arrange the provision of the SkILs Reablement Service to meet the assessed needs of users and their carers.
* Compile weekly programmes of work for the SkILs Reablement Service and ensure that staff are informed accordingly.
* Make adjustments to staff work programmes in response to changes in the assessed need of service users.
* Inform staff of the assessed needs of service users, the tasks to be undertaken as part of the agreed care plan, and health and safety risks associated with these tasks.
* Attend meetings as required by the business manager or resource manager.
* Input data on Electronic Systems - CIS Financials, Excel, Microsoft Packages, Rostering System.
* Telephone liaison with assessment and care management staff, and other health and social care professionals.
* Respond effectively to telephone and other enquiries regarding the provision of SkILs Services.
* Process and record staff sickness, training, and all annual leave after authorisation from the manager.
* Notification and recording of all accepted or rejected care packages.
* Ensure all out-of-hours amendments are updated on the system.
* Data entry of new service users/staff information where required.
* Participate and undertake the full duties outlined in the duty roster.
* Make a positive contribution in supporting the promotion and achievement of the SkILs Reablement Service mission.
* As requested, in an emergency situation, to be part of the out-of-hours on-call team.
* Undertake training as required.
* Act at all times in accordance with corporate and departmental policies and procedures.
* To comply with the requirements of all Leeds City Council policies, including responsibilities under the Health and Safety Policy.
* To actively promote and support Leeds City Council's Policies on Equal Opportunities.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications:
* N/A
It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.
SKILLS
* Ability to pass information effectively and concisely between service users, carers, colleagues, and other agencies.
* Ability to complete standard forms.
* Ability to make quick decisions and use initiative.
* Ability to work without supervision.
* Ability to work as part of a team.
* Ability to use a variety of computerised systems/packages.
* Ability to organise and prioritise workloads.
* Ability to undertake further training.
* Ability to understand Departmental Manuals, Code of Practice, and Staff Instructions.
* Ability to provide a responsive and flexible service as needs change.
KNOWLEDGE
* Filing systems.
* Understanding the issues of confidentiality.
EXPERIENCE
* General office work/procedures.
* Experience of setting up and maintaining record systems.
* Dealing with constant and conflicting demands.
* Developing new systems and monitoring their effectiveness.
Essential behavioral and other characteristics
* Committed to continuous improvement in all areas.
* Be aware of and be able to understand and observe Leeds City Council policies.
* Carry out all duties having regard to an employee’s responsibility under Health and Safety.
* Willingness to actively participate in training and development activities.
* Flexible and adaptable to change.
* Participate in appraisal, training, and development activities.
* Be aware of and support difference ensuring equality for all.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse.
It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
KNOWLEDGE
* Awareness of the needs of service users from a wide range of backgrounds.
* Financial and administrative procedures.
EXPERIENCE
* Providing responses to service users and colleagues.
* Working flexibly.
BEHAVIORAL AND OTHER JOB RELATED CHARACTERISTICS
* Knowledge of the problems of disadvantaged groups.
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