Job summary To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries. Main duties of the job The following are the core responsibilities of the Administrator Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Undertake reception duties when required following protocols and procedures Greet all patients and visitors in a courteous and polite manner, offering all reasonable assistance Handling and processing of prescriptions, ensure all prescription requests are processed and are ready for collection within 3 working days Book appointments by telephone and face to face Receive and make calls as required. Divert calls to relevant team and deal with general enquiries and appointment line Undertake Administrative duties - completing of tasks both in EMIS Web and DOCMAN Registering of new patients Scanning and filing of incoming documents and post Deal with email queries following protocols and procedures. Undertaking a range of administrative duties supporting colleagues in the wider team at VMC which includes: - Clinical Coding and summarising of clinical records - Deductions - Incoming and sending of medical notes - Immunisations and child health management including monitoring of Antenatal workload and childhood vaccination - Redactions of records - Dermatology management About us About Victoria Medical Centre We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN. A branch surgery and separate open access mental health hub in the Foundry, both located in the towns main shopping centre. Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you. Benefits of working at Victoria Medical Centre: Enrolment to the NHS Pension Scheme Competitive salary Management support Free access for all staff and their family to our Health and Wellbeing support programme Personal and professional development opportunities Open, caring and positive culture Friendly, supportive team Date posted 18 October 2024 Pay scheme Other Salary £23,268.81 a year Contract Permanent Working pattern Full-time Reference number A0838-24-0019 Job locations Victoria Medical Centre Victoria Drive Eastbourne East Sussex BN20 8NH Job description Job responsibilities Full job description available upon request - main duties of the Admin / Reception position are detailed above. Job description Job responsibilities Full job description available upon request - main duties of the Admin / Reception position are detailed above. Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Knowledge and Skills Essential Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedures Desirable EMIS / DOCMAN user skills Experience Essential Experience of administrative duties Experience of working with the general public Desirable Experience of working in a health care setting as a PA Other requirements Essential Willingness to undertake further training and development Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Knowledge and Skills Essential Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedures Desirable EMIS / DOCMAN user skills Experience Essential Experience of administrative duties Experience of working with the general public Desirable Experience of working in a health care setting as a PA Other requirements Essential Willingness to undertake further training and development Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Victoria Medical Centre Address Victoria Medical Centre Victoria Drive Eastbourne East Sussex BN20 8NH Employer's website https://www.greenstreetclinic.co.uk/ (Opens in a new tab)