Quality Investigations Engineer
Location: Sunbury-on-Thames, Surrey
Job Type: Permanent
We are seeking a detail-oriented Quality Investigations Engineer to manage the investigation of returned products, oversee internal manufacturing failures, and support continuous improvement initiatives. This role is ideal for someone with a strong background in fault identification, product assessment, and customer-facing investigations.
Key Responsibilities:
1. Organize and manage repairs and returns upon receipt.
2. Maintain the returns database, ensuring accuracy and traceability.
3. Identify and confirm mechanical and electrical fault types.
4. Perform routine assessments for overhauls, including unit strip-downs and microscopic inspections.
5. Support investigations into internal product failures using electrical and mechanical test equipment.
6. Document overhaul and repair instructions, incorporating EASA Part 145 requirements.
7. Produce detailed investigation reports for customers and support 8D responses.
8. Participate in the FRACAS process to drive continuous improvement.
9. Act as a key customer-facing representative, supporting both onsite and external visits.
10. Assist with internal audits and action any identified issues.
What We're Looking For:
1. Proven experience as a Quality Investigations Engineer or similar role within a manufacturing or engineering environment.
2. Strong problem-solving skills with the ability to analyse mechanical and electrical failures.
3. Experience with fault-finding, repair processes, and quality investigation techniques.
4. Knowledge of EASA Part 145 requirements and aerospace regulations is highly desirable.
5. Excellent report-writing and documentation skills.
6. Strong communication and customer-facing abilities.
7. Familiarity with 8D problem-solving methodologies and FRACAS processes.
This is an exciting opportunity for a Quality Investigations Engineer to play a vital role in ensuring product reliability and customer satisfaction. If you have the experience and skills to excel in this role, apply today.
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