Customer Service Specialist Location: Loughborough, Leicestershire - Hybrid Contract Length: 12 months PAYE Rate: £14.48 - £18.10 per hour (PAYE) Inside IR35 Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, this is your chance to join us as a Customer Service Specialist, providing excellent customer service to our clients global medical device manufacturing organisation. What You'll Be Doing: Provide customer service and support to customers utilising various systems such as SAP and Salesforce. Ensure all transactions consistently meet required compliance standards and defined Service Level Agreements (SLAs). Proactively manage accounts and orders, using SAP and Salesforce to deliver excellent customer service to priority customers. Ensure customer orders are accurate via EDI. Run the daily order book, assist with pricing, stock availability, back orders, and address any other queries customers may have regarding our products. Liaise with business contacts on customer relationship management using Salesforce. Collaborate with all internal teams, such as logistics, to resolve issues, provide the highest level of service, and ensure timely resolution of queries within SLAs. Participate in company initiatives, such as daily tier reviews, team meetings, and training, and complete all compliance and EHS courses as required. Manage key accounts, with a focus on relationship-building skills. Conduct regular customer/business contact calls as required. Run the daily order book, assist with pricing, stock availability, back orders, and address any other product-related queries. Experience, Skills & Capabilities Previous experience in a Customer Service/Order Executive role. Experience with SAP and Salesforce. Strong problem-solving skills, ownership, and the ability to work as part of a team, as well as independently. Good written and verbal communication skills are essential. Strong organizational skills. Ability to manage change, including quickly adapting to new systems and processes. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ADZN1_UKTJ