The Retail Trading Standards Manager will be responsible for supporting our stores in meeting trading standards and consumer protection requirements, defending our brand and upholding customer expectations.
An important member of the Corporate Services department, you will actively engage with internal and external stakeholders at all levels to drive continuous improvement in our Trading Standards compliance.
This position follows a hybrid model with a 4.5 day working week.
Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.
Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.
Applicants should live within a reasonable commuting distance of our office.
Some of your responsibilities will include:
* Work with senior stakeholders across the business to agree effective, risk-based legal compliance systems that align to commercial needs of the Company and enable regulatory requirements to be met economically and in a practical manner.
* Build strong relationships with numerous stakeholders at all levels across the business to share the vision of Trading Standards compliance and encourage cross functional working to ensure compliance is incorporated into everything we do and risks are managed.
* Provide impactful management reports and information, giving stakeholders across the company clear, concise and relevant Trading Standards compliance information to enable them to take action in priority areas.
* Support the retail audit programme, contributing to audit protocols to ensure stores are diligently assessed against relevant criteria and that the root cause of under-performance is resolved.
* Establish proactive measures and monitoring to identify stores falling below expected standard of performance and work with store/regional management and other stakeholders to secure necessary improvements.
* Manage the interface with regulatory and enforcement agencies, maintaining a strong Primary Authority relationship and securing ‘assured advice’ in key areas.
* Develop and secure delivery of effective training and guidance on the Company’s compliance systems and procedures to all store management, colleagues and other compliance colleagues.
About you
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. For this role, we’re looking for someone who has:
* Chartered Trading Standards Practitioner with a formal Trading Standards qualification:
o Graduate Diploma in Trading Standards or Post-Graduate Diploma in Consumer Affairs and Trading Standards.
o Trading Standards Practitioner Certificate (TSPC) and/or Diploma (TSPD).
* In-depth knowledge and understanding of retail and the required Trading Standards compliance controls.
* In-depth knowledge and understanding of Trading Standards legislation and experience of successful engagement with enforcing bodies.
* Lead Assessor Qualification with practical experience of auditing retail and/or food processing operations.
* HACCP or other risk management experience.
About us
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you.
Some of the benefits you can expect as follows:
* 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage).
* Generous holiday entitlement.
* 4 and a half day working week with flexible working hours.
* Company pension contributions.
* Perks with over 850 retailers.
* Free parking onsite.
* A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
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