We are recruiting for 3 Case Workers, to be part of Discretionary Financial Support Services Team within Sunderland, for a period of 3-5 months, on a full-time basis. These roles will involve telephone assessments on applications for support from: Household support Fund and/or Local welfare provision. Hourly rate of £16.43 will be paid, via an umbrella company. Key duties and responsibilities may include: To process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support Comply with defined policies, DWP guidelines and Business Processes when making decisions on claims for DHP’s and LWP To carry out excellent case management across a caseload of new and repeat customers including managing recall and customer support Record data accurately on monitors for management information and to enable the completion of statistical reports and Government returns Complete detailed and accurate case management files with relevant information and documents To work effectively with others to build excellent working relationships with Housing Associations/Landlords, Benefits service, Welfare Rights Service, First Tier Providers, Customer Service Network, Suppliers and DWP/HMRC What we need from you: Knowledge of, or experience – Discretionary Housing Payments, Local Welfare provision – Crisis Support and Local Welfare provision – Community Care Support Experience of working with all Microsoft computer applications, especially, Teams, Word and Excel. Able to use a PC to prepare documents, record information and input data. Able to listen to assess requirements and be able to communicate effectively to share and obtain information and provide excellent customer service Able to work at a fast pace and see tasks through to completion, ensuring they are completed on time and to a high degree of accuracy Please contact Emma, for the full job description and to go through the application process Alert me to jobs like this