Crossroads Truck & Bus Parts Advisor Rotherham Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. A fantastic opportunity has arisen to join our amazing team at our Rotherham depot, as a Customer Relationship Representative (Parts Advisor). The ideal candidates will be outgoing and willing to learn. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage, however full training will be given. The Role • Resolve customer front counter enquiries through parts identification and price management. • Proactive phone calls, emails, and planned visits, targeting promotional materials, gathering customer data and customer relationship building. • Promote internal quarterly promotions and Volvo Incentive Campaigns to achieve internal and external UK depot targets. • Seek new business opportunities on top of building and maintaining relations with new and existing Crossroads customers through GVP sales and extended offer Truckshop sales (all makes, trailer, consumables). • Respond to customer enquiries in a timely manner. • Seek to convert front counter parts enquiries to workshop fitment. Hours of Work Monday to Friday rotating shifts: Week One: 7.00am – 16.00pm Week Two: 8.00am – 17.00pm Week Three: 8.30am – 17.30pm Alternate Saturdays 7.00am – 12noon Benefits • Excellent in house and Volvo product training programme. • Excellent contributory pension scheme. • Rewards gateway platform available for scheme members. • Loyalty bonus. • Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist. Crossroads Truck & Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business