We are looking for a Customer Service Executive to join our friendly team in Ipswich. This role is a 10-month fixed-term maternity cover.
Role Purpose:
To deliver exceptional, pro-active support to account managers, colleagues, and customers to the best of your ability. Overall supporting growth, customer retention, and aiding the business to achieve financial targets and goals.
Main Responsibilities:
* First point of contact for incoming customer calls
* Supporting all customers with their order progression via telephone/email
* Communication to customers of order status (priority orders, delays, etc.)
* Respond to customer queries tickets, updating internal system (Freshdesk)
* Order processing; badge, print, and accessories
* Keying and processing of customer names/data lists
* Processing and reallocation of returned parcels
* Free of charge replacement orders
* Handling of customer complaints and investigation for corrective action
* Effectively working alongside the sales team providing support where required
* Credit note processing and reinvoicing where required
* Invoicing ad-hoc orders on a monthly basis where required
* Quotation and order management of all rush orders
* Login creation and technical support for Selfit Software
* Supporting with visitor management to the site
* Account management of Interco customers
* Creation of customer sample packs and management of stock
* In-depth understanding of online ordering integration systems such as Click2Order (C2O) and Email2Order (E2O)
* Updating and report running using the internal ERP system and internet systems
Profile
Are you looking for a position that will allow you to thrive professionally and develop your skills? Apply now to join Brady in Ipswich!
Skills and Experience:
* Experience in a fast-moving, pressured environment where speed and accuracy are imperative
* Process driven
* Forward thinking
* Exceptional communication skills
* Strong sense of customer service
* Good telephone operating skills
* Excellent attention to detail and organizational skills
* Dedicated to supporting quality objectives and targets
* Timely execution of projects and initiatives
* In-depth knowledge of reporting tools and databases
We Offer
* Commission Scheme
* Life Assurance
* Critical Illness Cover
* Health Cash Plan
* Cycle to Work Scheme
* Training and development opportunities
* 22 days annual leave rising to 26 with service
* Holiday Purchasing (up to 37.5 hours per year)
* 10 months fixed-term, maternity cover
Company
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products, and places. Brady's products help customers increase safety, security, productivity, and performance and include high-performance labels, signs, safety devices, printing systems, and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace, and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin, employing approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion.
Contact
Please apply using our ATS system, alternatively send your CV to ukrecruitment@bradycorp.com.
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