Elevation Recruitment Group – Rotherham, Borough of Rotherham
Elevation IT are looking to recruit an IT Support Technician for one of our key clients in Rotherham.
Site based in Rotherham, Monday – Friday
We are keen to speak with experienced IT Technicians to join our client's team. If you are a proactive problem-solver with excellent technical and customer service skills, we want to hear from you! This is an exciting opportunity for someone with strong 1st and 2nd line support experience and a passion for technology.
Key Duties & Responsibilities:
* Provide 1st/2nd line technical support, troubleshooting and resolving hardware, software, and networking issues
* Maintain and support Microsoft Operating Systems, Office Suite, and Active Directory environments
* Manage and maintain SQL Server environments
* Perform enhanced networking tasks, including DHCP, DNS, and routing
* Assist with PBX management and maintenance
* Support device management through Microsoft 365, Azure AD, and Intune
* Manage virtual environments using VMware
* Handle backup solutions and data storage
* Ensure excellent customer service by resolving IT issues in a timely and professional manner
* Collaborate with team members to deliver IT solutions and improvements
* Organise and prioritize tasks to meet deadlines and manage multiple projects efficiently
Skill & Experience:
* Demonstrable experience in a 1st/2nd line support role
* Proficiency in Microsoft Operating Systems, Office Suite, and Active Directory
* Strong understanding of SQL Server, networking basics, DHCP, DNS, and routing
* Experience with PBX management/maintenance
* Knowledge of Microsoft 365, Azure AD, device management through Intune, and Office 365
* Experience in VMware and virtual environments
* Strong customer service skills with the ability to communicate technical information clearly
* Excellent organizational skills and the ability to work both independently and as part of a team
* Effective problem-solving skills with a proactive approach to IT challenges
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