And the job listing Expires on February 22, 2025
iTech AG is looking for an experienced ServiceNow O&M Lead to be responsible for the overall management, operation, and continuous improvement of ServiceNow platform services for our federal customer.
ROLES AND RESPONSIBILITIES
* Oversee the day-to-day operations and maintenance of the ServiceNow environment, ensuring its stability, scalability, and performance.
* Collaborate with cross-functional teams to support the successful delivery of IT services and solutions, manage incidents, and implement updates.
* Lead the ServiceNow platform’s ongoing enhancements and optimizations.
* Monitor platform performance and proactively address system issues to ensure minimal disruption to business operations.
* Ensure proper platform governance and compliance with internal security and data policies.
* Identify opportunities for process optimization, automation, and performance improvements within the ServiceNow platform.
* Drive ongoing enhancements to the ServiceNow environment, including upgrades, patches, and new feature implementations.
* Promote the adoption of best practices and new ServiceNow features that align with business needs.
* Act as the primary point of contact for any platform-related queries or issues, both internally and externally.
* Ensure the environment is maintained and updated with the latest patches, fixes, and features provided by ServiceNow.
* Maintain comprehensive documentation for the ServiceNow environment, including system configurations, procedures, and best practices.
* Perform other duties as assigned.
MINIMUM QUALIFICATIONS
* Bachelor’s degree in information technology, Computer Science, or related field.
* 5+ years of experience working with ServiceNow, with at least 3 years in a leadership or management role.
* Strong understanding of ITIL best practices and Service Management processes.
* Experience in managing ServiceNow upgrades, patches, and releases.
* Proven experience with ServiceNow administration, configuration, and troubleshooting.
* Excellent problem-solving and analytical skills.
* Excellent written and oral communication skills.
EDUCATION AND CERTIFICATIONS
* ServiceNow Certified Systems Administrator.
* Bachelor’s degree in computer science or a related field.
PREFERRED QUALIFICATIONS
* ServiceNow Certified Application Developer.
* ServiceNow Certified Implementation Specialist CSM.
* ITIL certification (v3 or v4).
SECURITY CLEARANCE
* Ability to obtain and maintain a public trust.
* Pursuant to a government contract, U.S. Citizenship is required.
Equal Opportunity Employer, including disability and veterans.
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