Title: Japanese Speaking Customer Service Liaison
Job Profile:
A Japanese global freight forwarding company is looking for a Customer Service Liaison.
Job Responsibilities:
* Serve as the primary point of contact for clients moving internationally, providing guidance and support from initial inquiry through the completion of the move.
* Coordinate with international moving teams, shipping companies, and customs agents to ensure timely and efficient service delivery.
* Assist clients with all documentation and requirements related to customs, shipping regulations, and import/export processes.
* Handle inquiries, concerns, and complaints from customers, resolving issues quickly and efficiently to ensure customer satisfaction.
* Provide clients with quotes, timelines, and updates on the status of their relocation, managing expectations and keeping them informed throughout the process.
* Maintain detailed records of all customer interactions, shipments, and documentation using customer relationship management (CRM) systems.
* Work closely with internal teams (logistics, operations, sales) and external vendors to ensure smooth coordination of all moving services.
* Monitor and track shipments, proactively addressing any potential delays or problems and communicating updates to clients.
* Support the preparation of cost estimates, invoices, and other related documentation for international moves.
* Identify opportunities for process improvements to enhance the overall customer experience.
Job Qualifications and Skills:
* Previous experience in customer service, preferably within the logistics, relocation, or international moving industry.
* Strong organizational and multitasking skills, with the ability to manage multiple client requests simultaneously.
* Excellent verbal and written communication skills in English and Japanese.
* Familiarity with international shipping regulations, customs requirements, and documentation for overseas relocations.
* Ability to work well under pressure and handle challenging situations with professionalism and patience.
* Proficiency in using office software (Microsoft Office, Excel, etc.).
* Strong problem-solving abilities and attention to detail.
* Customer-focused with a positive attitude and strong sense of responsibility.
Preferred Qualifications:
* Experience working in the international moving or logistics industry.
* Knowledge of import/export regulations and customs documentation.
Benefits/Other Information:
* Salary: £22,000 - £26,000 per annum
* Location: West London
* Hours: Mon – Friday 0900am – 0500pm
* Visa: Eligible to work in the UK (including YMS VISA)
* About our client: A Japanese global freight forwarding company
****We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
#J-18808-Ljbffr