As part of our ongoing growth, we are excited to announce a brand new Resident Liaison Officer vacancy, to join our Repairs Team on a permanent basis! This role is essential in ensuring clear, effective, and empathetic communication, particularly when issues arise that go beyond the typical interactions between residents and our repairs team. The RLO will manage escalated concerns, ensure resident satisfaction, and contribute to the overall success of our repairs service.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Please note that this role is mainly based in the office or out visiting our customers.
Requirements
Outline of Key Responsibilities...
1. Act as the primary point of contact for residents regarding any escalated repair issues.
2. Handle complaints, concerns, and queries in a professional and empathetic manner, ensuring resolution or escalation where necessary.
3. Coordinate co...