Objective of Role
The Assistant Facilities Manager (AFM) will assist Facilities Manager(s) (FM) in the delivery of facilities services to occupiers in one or more managed properties to best practice standards defined by the client and is expected to understand the business objectives of the investment.
Team Structure
The AFM will seek direction from the FM, taking guidance as appropriate and will work closely in a number of 'virtual teams' within PAM including Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS).
Key Responsibilities and Deliverables
Facilities (property/portfolio) Management - Supporting the FM to
- ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement).
- assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
- assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective.
- ensure that on-site management of the properties is undertaken in accordance with the company policies, processes and procedures as defined on the PAM Process Hub site (Connect).
- liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level.
- regularly liaise with occup...