Temporary Asset Management Support Officer
Reference no: NW Leicestershire 5257348
Pay Rate: up to £13.74 per hour PAYE depending on experience
Hours: 36.25 Monday – Friday, 08:45 - 17:00
Duration: This opening assignment is for 3 months
City: COALVILLE
This will be office work until fully trained, at which point some hybrid working may be allowed. Candidates must be able to get to the offices in Coalville.
Work in the Housing Repairs Support Team. The job involves responding to telephone calls from council tenants and scheduling repairs work to their council properties. You will be given training to help you with diagnosing repairs and scheduling both simple and more complex repairs. You will also be responsible for the administrative support functions needed for the successful delivery of the repairs service.
Looking for someone who is customer focused and has excellent verbal and written communication skills. You must be able to work as part of a busy team and work effectively under pressure. You will also need to have good IT skills and be able to effectively use a varying range of software systems.
Key Responsibilities:
1. Provide the office and administrative functions of the Asset Management Support Team in order to support the delivery of a modern, effective, customer focused and high performing asset management and property maintenance service.
2. The strategic and commercial direction of the service, to exploit markets and develop new business opportunities to expand the local footprint.
3. The effective and efficient use of IT systems.
4. The effective delivery of internal policies, procedures and agreements to support the delivery of asset management and property maintenance services.
5. The administration of a comprehensive performance and financial management framework to support the delivery of asset management and property maintenance services.
Knowledge:
1. Knowledge of how to schedule repairs jobs.
2. High levels of IT awareness and knowledge and familiarity with the use and benefits of IT systems and technology.
Experience:
1. Significant experience in asset management.
Skills & Abilities:
1. Customer service skills.
2. ICT skills.
3. Strong people and communication skills.
4. Strong mediation and networking skills.
5. High levels of numeracy and the ability to interrogate and interpret complex financial and statistical data and information for use in the business and to support performance management.
6. The ability to effectively resolve issues and problems that may arise with contractors or customers, identifying and appraising options and implementing appropriate resolutions.
7. The ability to support the delivery of modern, effective, customer focused and high performing asset management and property maintenance services.
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