The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client.
Client Details
Our client is a well-established company in the Financial Services sector in Burgess Hill.
Description
As a Customer Service Administrator your responsibilities will include:
* Handle inbound calls from customers and resolve their queries promptly and professionally.
* Update customer details and policy changes in the company database.
* Work closely with other departments to ensure seamless service delivery.
* Identify opportunities to upsell or cross-sell insurance products.
* Participate in training and development initiatives to enhance job skills and knowledge.
Profile
A successful Customer Service Administrator should have:
* A strong educational background.
* Excellent oral and written communication skills.
* Proven experience in a customer service role.
* Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
Job Offer
* An estimated hourly salary range of 12 - 13 per hour
* Ongoing temporary assignment
* A supportive and collaborative company culture.