Job Description
Hardware Asset Inventory Analyst - Expedia Group
Duration: 12 months
Pay: £103/day
Location: London (near Angel underground station) – 5 days onsite
This role is part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests. Prior experience with asset hardware and Service Now is highly desirable.
Responsibilities:
1. Clear communication with customers and the technical support team
2. Ability to solve problems independently with proper communication management
3. Able to work well in a team environment
4. Complete requests within an established SLA per corporate standards as needed
5. Update/modify asset ownership
6. Triage requests that require exception approvals
Experience Required:
1. Previous experience with high ticket volume in a customer service environment
2. Ability to multitask and meet deadlines
3. Service Now experience is a plus
4. Intermediate understanding of PC and MAC hardware
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