The position is based in our Lifton factory, with occasional travel to other sites as needed. As the face of IT at the site, you will handle a wide range of issues, from non-complex to complicated, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business and take pride in representing the IT department, ensuring that the service provided is exemplary and meets the highest standards of quality and efficiency. You will be part of a wider technical services team, working alongside other specialists who are located both centrally and across other factory sites. Applicants must have extensive technical experience, particularly in a 3rd line support role. This opportunity is designed for someone who can demonstrate a wealth of technical knowledge and a proven track record of effective problem-solving in high-pressure environments, while also understanding the importance of maintaining the IT health of our sites. There is location flexibility. Whilst we would expect you to ensure that you are on site when there is a reason that remote work isn't possible, this role presents an opportunity for 3 days in and 2 days working from home.
The Role...
* On site technical representative of the IT department.
* Ensure all operational activity is in line with group Enterprise Architecture principles, policies and guidelines.
* Provide innovation and advice on the technologies used to support and run Premier environments.
* Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations.
* Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/cost savings for Premier Foods.
* Establish and maintain effective relationships with all IT service teams.
* Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally.
* Ensure all our operational software, alerting and processes are updated and agreed.
* Establish and maintain effective business relationships.
* In-depth knowledge of general networking & SD-WAN systems.
* Hands-on experience with network switching (Aruba/Cisco), routing and firewalls (Fortinet).
* Complex Aruba WiFi Infrastructure, including management software such as Clearpass.
* Detailed understanding of core IT infrastructure products.
* Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools.
* Understanding of Operational Technology and IoT and how these can exist alongside IT.
* Practical knowledge of Okta or similar IDP platforms.
* Experience with AWS products.
* Zoom Video Conferencing & VOIP administration.
* Microsoft Office 365 & Azure AD administration.
* Windows Desktop deployment, maintenance, and management practices (InTune/SCCM).
* Powershell & scripting capability.
Premier Foods is looking for a highly experienced 3rd Line Technical Support Specialist to join our dynamic Technical Services team. This role is perfect for a seasoned professional with a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Here at Premier Foods, our goal is to double our turnover by 2030. By continuing to enrich the lives of our consumers and colleagues, as well as the planet we live on, we can nurture our business sustainably and look forward to many more years of healthy growth ahead of us. We are an employer of choice. Our shared values are the DNA of our business, guiding us in the way we do things and ensuring a supportive and collaborative work environment.
The Benefits and Perks...
* Bonus
* Company Car Allowance
* Company Pension
* Employee Assistance Programme (EAP) and occupational health support
* Holiday Purchase Scheme
* The Hamper - our employee discount platform
* Sharesave Scheme
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