This role is central to providing exceptional pre-sales and post-sales technical support to customers, with a primary focus on Siemens Factory Automation products. The ideal candidate will have a strong background in automation and in-depth knowledge of Siemens TIA software, along with hands-on experience working with automation systems.
Technical Sales/Support Engineer
GBP40,000 - GBP45,000 + Pension, Healthcare, Training, Bonus
North East
Ref: 21974
Key Responsibilities:
* Provide prompt and accurate technical support to customers on Siemens automation solutions, including PLCs, HMIs, VSDs, networking, and cybersecurity.
* Assist the sales team with technical expertise during customer engagements, solution proposals, and system configurations.
* Guide customers in the application, integration, and troubleshooting of Siemens automation products in real-world scenarios.
* Diagnose and resolve complex issues related to automation hardware, software, and networking systems.
* Build strong relationships with customers, ensuring technical satisfaction and addressing queries related to products and applications.
* Provide training sessions to customers and internal teams on Siemens TIA software and other related products as needed.
* Work closely with internal teams such as sales, product management, and engineering to provide tailored solutions for customers.
Technical Sales/Support Engineer - The Person:
* In-depth knowledge of Siemens TIA Portal (Total Integrated Automation).
* Hands-on experience in working with PLCs, HMIs, VSDs, and industrial networking.
* Understanding of industrial cybersecurity practices and their application in automation.
* Proven real-world experience in automation, including installation, configuration, and troubleshooting of control systems.
* Previous experience in a technical sales or support engineering role is highly desirable.
* Excellent problem-solving skills with a methodical approach.
* Strong communication skills, both written and verbal.
* Ability to explain technical concepts clearly to both technical and non-technical audiences.
* Degree or equivalent qualification in Electrical Engineering, Automation, or a related discipline.
* Siemens certification (e.g., TIA, PLC programming) is a plus.
Located in the North East, this role would be commutable from Newcastle, Sunderland, Durham, Middlesbrough, and surrounding areas. The role would be suitable for Engineers with a strong background in automation and in-depth knowledge of Siemens TIA software, along with hands-on experience working with automation systems.
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