Main Purpose of the Role
Supports Service Delivery Managers and Business Relationship Managers in delivery of IT End User Computing (EUC) services enabling WH Smith to operate in line with daily, weekly & seasonal needs
Key Accountabilities
1. Service Management: Support the delivery of EUC services, ensuring they meet performance standards and SLAs.
2. Technical Support: Provide support for end-user devices, including video conferencing, tablets, and mobile devices.
3. Incident and Problem Management: Manage and resolve incidents and problems related to EUC services.
4. Configuration and Asset Management: Maintain accurate records of EUC assets and configurations.
5. Process Improvement: Identify and implement improvements to EUC processes and services.
6. Collaboration: Work closely with other IT teams and stakeholders to ensure seamless service delivery.
7. Documentation: Create and maintain documentation for EUC processes, procedures, and configurations.
Main Responsibilities
8. Partners with the Service Delivery team to resolve IT Service incidents and issues
9. Investigates and prioritise service and systems exceptions, issues and resolutions
10. Partners with Business Relationship t...