Castore exists for one single reason to makeathletes better. Our ethos is built upon the philosophy ofBETTER NEVER STOPS an ideal deeplyinfused in our DNA and something we strive to live every singleday. We utilise advanced engineering and unique technical fabricsto create the highest quality sportswear in the world for athleteswho demand the very best. Designed with a passion for innovationwith specialist features to help to optimise athletic performancein all conditions.
The founders vision is tobuild Castore into a brand respected across the globe for a deepand unrelenting commitment to engineering the highest qualitysportswear in the world with no stone left unturned in its searchfor innovation and performance enhancement.
Thesportswear market has been dominated by a small clique ofmassmarket brands and the vision is for Castore to be a premiumalternative to these the natural brand of choice for discerningathletes who demand the verybest.
TheRole
As a Store Manager youreresponsible for inspiring your team to deliver the Castore customerand brand vision. You will support the team in delivering theservice and sales proposition for the store and ensuring that thecustomer is at the heart of what we do. Your mission is to ensurewe put the customer first always.
You will ensureall employees are given what they need to know when they need toknow it so that theyre empowered and informed. In your role youwill have a variety of focus areas which means you are alwayslearning new things including growing sales and developing aservice focussed team who will continue to drive the businessforward. You will also be responsible for supporting all operationswithin the store both front and back ofhouse.
Responsibilities
Developingthe best:
* Guide and coach the team toinspire a customer first alwaysapproach.
* Ensure the floor team are set upoperationally to deliver the best customer experience which willthen maximise sales.
* Ensure that the team havethe right training to deliver service expectations and thatperformance is managed in the moment with regularfeedback.
* React to a constantly changing retailenvironment driving service in the moment and ensuring both you andyour teams react to customerneeds.
Drivingresults:
* Service is your number 1 KPIand you will exploit all opportunities to ensure that the customeris delighted with interactions.
* Ensure thefloor team are set up operationally to deliver the best customerexperience which will then maximise sales.
* Workclosely with the store team to ensure a smooth process is set upfor the flow of stock returning all stock and ensuring All SizesOut targets are achieved.
* Ensure that the teamhave the right training to deliver service expectations and thatperformance is managed in the moment with regularfeedback.
Operational
* Keepup to date with and adhere to company policies andprocedures.
* Ensure that all team documentationis updated and stored in accordance with company procedure andlegal requirements. This will also include providing all HRdocumentation to support the retail leadership team to manage teamissues.
* Control and manage all administrativeand back of house operations including cash handling deliveryprocess/paperwork.
* Ensure all H&Spolicies are adhered to and any issues escalated to the Head Officeteam within the required timeframes.
Commercial
* Worktowards Sale Plans and KPI Targets by setting clear objectives andgoals for you and teams to drive commercial results with a servicefocused approach.
* Build an excellent andfocused team who are confident in achieving customer focusedresults by setting clear objectives andgoals.
* Have an excellent knowledge of themarketplace and competition to support commercialdecisions.
* Embrace all ideas and opportunitiesto increase sales and actively play a part in coming up withsolutions to drive thebusiness.
FutureFocus
* Seek opportunities and areas toimprove encouraging the team to try new ideas to drive the businessforward.
* Embrace the development ofmultichannel advancements and understand the commercial impact ithas on our business.
* Seek opportunities andareas to improve encouraging the team to try new ideas to drive thebusiness forward.
* Embrace the development ofmultichannel advancements and understand the commercial impact ithas on ourbusiness.
Skills& Qualities
Keyskills:
* Ideally have workedwithin a supervisory or management role in a customer facingenvironment
* Retail exposurebeneficial
* The ability to thrive in a salestargetedenvironment
Personalqualities:
* Outstandingwritten and verbal communication skills
* Adesire to use your initiative to solveproblems
* Proven leadershipability
* Decisionmaking
* ExcellentInterpersonal skills
* Adaptable tochange
* Timemanagement
* Conflictresolution
* Excellent teamplayer
* Mentorship
* Passionfor the brand
What WeOffer
* Competitivesalary
* An opportunity to work with globalsporting partners
* A chance to build a careerwith a fast paced high growthbrand