Our client a Global Corporation with offices in Belfast are seeking a motivated and detail-oriented Associate in Customer Operations to join their Service Operations in a Hybrid based role. In this early careers/entry-level role, you will play a crucial part in supporting the customer operations processes to ensure efficient and effective service delivery, customer satisfaction, and operational excellence. Key Responsibilities: Assist in executing customer operations strategies to ensure efficient service delivery and customer satisfaction. Collaborate with cross-functional teams, including sales, logistics, order management, and customer support, to support the coordination and execution of customer operations activities. Contribute to monitoring and analysing customer operations performance metrics, such as order processing time, delivery accuracy, and customer feedback, to identify areas for improvement. Support order management activities, including order entry, order tracking, and order status updates, to ensure accurate and timely order processing. Assist in managing customer inquiries and resolving customer issues in a timely and professional manner. Contribute to maintaining accurate customer records and documentation, ensuring data integrity and compliance with company policies. Support the implementation of best practices for customer operations, including process optimization, automation, and continuous improvement initiatives. Collaborate with internal stakeholders to support the development and implementation of customer-centric policies, procedures, and controls. Stay updated on industry trends, emerging technologies, and best practices in customer operations, and contribute to process improvement initiatives. Ensure compliance with company policies, regulatory requirements, and industry standards related to customer operations. Qualifications: Bachelor's degree in related field Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines Excellent attention to detail and problem-solving abilities Effective communication and interpersonal skills, with the ability to work well within a team Intermediate or Advanced knowledge of PowerPoint and Excel Customer-focused mindset and a passion for delivering exceptional service Ability to adapt to changing priorities and work in a fast-paced environment Knowledge of customer operations processes, such as order management and customer support, is a plus Familiarity with customer relationship management (CRM) systems is desirable Willingness to learn and develop skills in customer operations In return you will join a fantastic company be offered an attractive salary and have the ability to learn and develop with training and work hybrid with a Global Communications company