Job Description: Why Gainsight? We are ranked 1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, community and education solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Hundreds of companies use our software, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Zendesk. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award for our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Job Description Gainsight is a customer success platform that empowers businesses to drive customer retention, growth, and advocacy. Known for its vibrant and inclusive culture, Gainsight has been consistently recognized as one of the best places to work, earning accolades such as Glassdoor's "Best Places to Work" and Fortune’s “Best Workplaces in Tech.” Gainsight helps organizations deliver exceptional customer outcomes through cutting-edge tools and strategies. With a strong emphasis on people-centric values, Gainsight fosters innovation and collaboration, making it a trusted partner for businesses worldwide. What You'll Do Maintain and grow revenue from existing customers by selling additional solutions, or by prospecting into new departments Handle renewals & negotiations for customers within your territory Up-Sell and Cross-Sell into existing customer base Develop strategic sales plans to effectively and efficiently oversee your customers Identify & build relationships with key Executive Stakeholders within your portfolio Obtain a deep understanding of customer business challenges - identify & propose solutions which will address their needs Consult with and advise Gainsight customers with a goal to drive broader deployment of Gainsight across their organization Coordinate with internal teams such as Client Outcomes & Professional Services, to ensure we’re aligned on strategy and driving the best outcome on behalf of our customers Required skills What We're Looking For You have 2 years of account management and/or sales experience from a high tech company-ideally with Customer Success, CRM or related applications (i.e. ERP systems) in a SaaS environment You have experience developing strategies on assigned accounts to fully leverage technology solutions. You have led projects from conception to closure, and have experience leveraging internal resources to get things done. You know how to build trusted relationships with executive sponsors and end users. Job Benefits At Gainsight, our mission is to be living proof you can win in business while being human first. Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Here are our 5 core values Golden Rule : We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community. Success for All : We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives. Child-like Joy : We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do. Shoshin : We believe in a beginner’s mind. Don’t surround yourself with people like youdiversity breeds creativity. Stay Thirsty, My Friends : We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more. Why You’ll Love It Here Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success. Our Leadership: We offer the leading tech solution for driving Customer Success. Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction. Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand. Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years. Our Clients: Big companies like Box, Adobe, Marketo, and many others. Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries. Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Description Summary Gainsight is a customer success platform that empowers businesses to drive customer retention, growth, and advocacy. Known for its vibrant and inclusive culture, Gainsight has been consistently recognized as one of the best places to work, earning accolades such as Glassdoor's "Best Places to Work" and Fortune’s “Best Workplaces in Tech.” Gainsight helps organizations deliver exceptional customer outcomes through cutting-edge tools and strategies. With a strong emphasis on people-centric values, Gainsight fosters innovation and collaboration, making it a trusted partner for businesses worldwide.