Job summary We are recruiting for a Medical Secretary - Nephrology (Renal) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Are you an organised and compassionate individual looking to make a real difference in patients' lives? Join our dynamic Nephrology team as a secretary, where your skills will contribute directly to providing exceptional care for those undergoing dialysis/clinical treatment at the St Alban's City Hospital. By joining our team, you'll be part of a supportive and collaborative environment where your contributions are valued, and your professional growth is encouraged. This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative. This role is essential to the department, and you will need to be self-motivated and highly organised and enthusiastic. This role can be demanding, and flexibility and dedication is a necessity. You must enjoy working within a multi-disciplinary team and can prioritise your workload by having excellent organisational and communication skills. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, this includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence & documentation, some of which is highly confidential. Type & amend clinical correspondence via Dit3, treatment summaries and annotations, ensuring compliance with typing turnaround time targets and ensure that office instructions are followed. Effectively monitor clinic templates, liaising with clinical team and administration staff to ensure clinic numbers are manageable. Escalating to the management team when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients & relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional and of a sensitive nature from relatives & patients. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 361-7000010 Job locations St Alban's City Hospital Waverley Road, St. Albans AL3 5PN Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications / Training Essential PAS trained Audio typing speed 45wpm min. GCE English Desirable Medical Secretarial qualification RSA III typing Minute taking experience Previous Experience Essential Demonstrable secretarial experience Managing appointments and diaries Handling telephone enquiries Desirable NHS experience Patient administration experience Recent medical experience within NHS Skills Essential Excellent communication skills Ability to prioritise and work under pressure Ability to work effectively in a team Ability to manage own workload without supervision Excellent verbal/written and interpersonal skills Methodical and able to prioritise own workload Ability to adapt to change Ability to work under pressure Confidentiality and sensitivity of approach Enthusiasm, iniative and flexibility Well presented application including relevant information for the job Desirable Comprehensive understanding of patient needs Knowledge Essential Computer literacy Medical terminology Proficient in Microsoft work and excel software Desirable Organisational structures Lorenzo or similar software knowledge Database knowledge Other requirements Essential Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Person Specification Qualifications / Training Essential PAS trained Audio typing speed 45wpm min. GCE English Desirable Medical Secretarial qualification RSA III typing Minute taking experience Previous Experience Essential Demonstrable secretarial experience Managing appointments and diaries Handling telephone enquiries Desirable NHS experience Patient administration experience Recent medical experience within NHS Skills Essential Excellent communication skills Ability to prioritise and work under pressure Ability to work effectively in a team Ability to manage own workload without supervision Excellent verbal/written and interpersonal skills Methodical and able to prioritise own workload Ability to adapt to change Ability to work under pressure Confidentiality and sensitivity of approach Enthusiasm, iniative and flexibility Well presented application including relevant information for the job Desirable Comprehensive understanding of patient needs Knowledge Essential Computer literacy Medical terminology Proficient in Microsoft work and excel software Desirable Organisational structures Lorenzo or similar software knowledge Database knowledge Other requirements Essential Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name East and North Herts NHS Trust Address St Alban's City Hospital Waverley Road, St. Albans AL3 5PN Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)