Connect it Utility Services is a growing multi-utility company committed to delivering exceptional service in the utility sector. We are expanding our team and seeking a DNO Field Service Representative to support planned electricity supply interruptions, focussed on customer communication and ensuring efficient project execution across the South of England.
As a DNO Field Service Representative, you will be responsible for delivering customer notification letters for planned supply interruptions, engaging with customers and with a strong understanding of distribution network operations to address any project concerns. This role is well-suited for individuals at various stages in their careers, particularly those with prior experience in similar roles.
* Notification Delivery: Personally deliver planned interruption notification letters to customers, ensuring timely and clear communication about upcoming supply disruptions.
* Customer Engagement: Serve as the primary point of contact for customers, providing information, reassurance, and addressing any concerns related to planned works.
* Site Assessments: Conduct on-site evaluations to identify constraints and gather information that supports project planning and execution.
* Administrative Support: Maintain accurate records of customer interactions, notification deliveries, and site assessments using internal systems.
* Outage Planning Support: Review affected network segments and assist in updating interruption packs, including drawings and customer-specific details.
* Progress Monitoring: Track project timelines, monitor progress, and escalate any delays to ensure smooth execution of works.
* Collaboration: Work closely with Project Managers, Senior Authorised Persons, and other stakeholders to ensure compliance with framework obligations and achievement of operational goals.
* Continuous Improvement: Identify opportunities to enhance processes, improve customer service, and streamline project delivery.
Qualifications
* Previous experience working alongside regulated DNOs, particularly in roles involving underground and/or overhead lines activities.
* Strong communication skills, with the ability to liaise professionally with customers and stakeholders.
* Excellent organisational skills, capable of managing multiple tasks simultaneously.
* Proficiency in Microsoft Office and CRM systems (Salesforce knowledge is a bonus).
* A valid UK driving licence and willingness to travel to sites across the South of England.
Additional Attributes:
* Commitment to safety, with excellent planning and organisational skills.
* Attention to detail and the ability to manage multiple tasks effectively.
* Ability to work independently and collaboratively within a team environment.
* Strong problem-solving skills, with the ability to anticipate and address potential challenges.
#J-18808-Ljbffr