General information Reference 000046 Title Customer Technologist Contract type Full Time Job advert This role will provide technical services and support to the Flamingo business team including, Technical, Commercial, NPD, Procurement, Supply chain and the Operations teams. Supporting the Technical & Quality teams to set and maintain standards of safety, quality and trust to protect and enhance our own and our customers brand integrity. The primary function will be to provide full support to a customer technical account and provide ancillary reports where required on other accounts and/or projects Principle accountabilities include: Become the main technical stakeholder and day to day contact for a customer technologist. Undertake routine data analysis and provide reports to determine KPI performance. Use QMS data to monitor and review performance advising on and undertaking where appropriate, actions and implementations of product and process improvement. Produce weekly complaints KPI reports and recommendations (both internally and externally). Assist in artwork and label approval and sign-off. Conduct grower visits when required to determine quality and ensure specifications are met. Ensure customer specifications are accurate and up to date (both papers based and on customer portals). Provide support to the customer account team; Technical Managers, Commercial team and NPD to determine technical vision and input into the Customer Business Plan. Participate in assigned projects and deliver results in given timeframes. Develop an understanding of the Flamingo business and product portfolio. Technical data entry into internal and external documents. Develop a direct and positive relationship with Customers and the Flamingo Business team including, Technical, Commercial, NPD, Packaging, Operations teams & functional colleagues. Provide support and cover for other members of the company’s technical team when required. Flamingo Horticulture offer a competitive benefit and reward package to include: 33 days holiday Health cash plan Workplace Pension Free onsite parking Life Assurance Annual employee event Retail discounts and much more Please submit your application along with your CV to apply for this role today. Location UK, Bedfordshire, Flamingo Flowers Sandy