Wirral University Teaching Hospitals NHS Trust
We have x2 Clinic Clerk vacancies within the CardioRespiratory Diagnostics Department. Both positions are 12 month fixed term.
x1 position of 37.5 hours working Monday - Friday
x1 position of 15 hours working Thursday & Friday
This is an exciting opportunity for a self-motivated and enthusiastic person to take on a challenging and sometimes pressurised role. The successful candidates will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.
Main duties of the job
* Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
* Complete all required documentation and computer records.
* Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
* Receive and acknowledge incoming referral letters as appropriate.
* Refer letters to Consultant/clinician for further advice as required.
* Book and advise patients of appointments using the Trust's booking protocols.
* Ensure clinics are booked to full capacity as per the agreed schedule.
* Make suggestions as to any modification to ensure smooth running of clinic based on demand.
* Ensure that all outpatient targets are met, in relation to appointments.
* Register urgent patients if have appropriate system access.
Person Specification
Qualifications, Specific Experience & Training
* Educated to GCSE level or equivalent
* Experience of working in an administrative role
* NVQ level 2 in a relevant subject
* Previous experience in an NHS acute hospital
* Previous experience of the Cerner Millennium information system
Knowledge & Skills
* Basic working knowledge of IT
* Good verbal and written communication skills
* Good keyboard and computer skills
* Good time management and organisational skills
* Knowledge of admin processes
* Aware of Information Governance
* Ability to prioritise, work to deadlines and use initiative.
Personal Attributes
* Self-motivated and enthusiastic
* Sensitive and empathetic
* Polite and friendly manner
* Ability to work under pressure
* Ability to handle conflict and aggression
* Ability to work as part of a multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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