Huhtamaki Foodservice Delta Ltd is a manufacturer of high quality printed folding carton and paper packaging products. As a multi-site Company, we operate production facilities in Belfast and Antrim utilising the very latest printing technologies to provide safe and responsible packaging for some of the worlds largest brand owners. An excellent career opportunity has arisen for a focused individual to join our team in the role of Quality Assurance Lead. To ensure the highest standards of quality assurance, as required by Huhtamaki Foodservice Delta and its customers, are adhered to, we have an excellent opportunity for a Quality Assurance Lead. The successful candidate will: Provide Technical support for the investigation and resolution of customer complaints (where appropriate) to identify root cause(s), corrective actions and prevent recurrence of the issues. Reporting back to customers on any quality issues/ complaints reported The analysis of customer complaints to identify trends and drive improvement Review systems and processes on site with an aim to continually improving product quality, ways of working and the quality management system Report on and drive performance against quality KPIs and communicate performance to the wider factory team Carry out internal audits and report all findings, implementing corrective actions with an aim to making improvements. Managing customer specific requirements such as traceability challenges and case pack audits Set up of new products to include codes, specifications, labels and barcodes. Work in partnership with all departments to ensure Huhtamaki FS Delta complies with customer specifications and requirements. Adhere to the company standards, rules and procedures with regard to personal hygiene, health & safety and housekeeping. Initiate and maintain presentations Initiate and maintain reports and spreadsheets Essential Criteria: Maths and English Grade C or higher (or equivalent) 2+ years relevant experience Good knowledge of GMP and standards required in the manufacturing environment Internal Auditing experience Good working knowledge of Microsoft Office Proven ability to liaise with teams and drive improvements through effectively. Desirable Criteria: Quality Assurance experience gained in the fmcg or print /packaging industry Food Hygiene Training HACCP qualification Training in VACCP and TACCP Skills: Quality assurance Process Quality Quality auditing