Job responsibilities Ensure all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users/visitors. Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery. Work closely with carers, families and children as with service users carers if appropriate. Assist the Senior Operations Manager and Team Managers to monitor and evaluate the service, and implement changes in line with best practice, in order to maximise service performance.